6th December 2022

Carbon Black EDR Sensor Access Error in 1 Hour and Solution

When we look at the “Sensors” tab on Carbon Black EDR, we see that the sensors are accessed within an hour in the “ACTIVITY” section. In fact, it seems to provide very late access with sensors such as EDR. It will be more efficient for the sensors to talk to the EDR for a maximum of two minutes. When we look at the reason for this, we will need to look at the clock settings of the EDR server.

Sensor Access Error in 1 Hour
Sensor Access Error in 1 Hour

 

Resolution of Sensor Access Error

When we look at the reason for this, we will need to look at the clock settings of the EDR server. When we set the “Time” settings back one hour on the Carbon Black Master and Minion servers, we saw that the problem was solved. You can check the “Time” setting in Centos 7 server in our previous article. You can see the solution to the problem on the screen below.

Resolution of Sensor Access Error
Resolution of Sensor Access Error

 

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