June 15, 2021

Mcafee TIE Server “NTP service is experiencing synchronization issues” Error and Solution

We will explain the “NTP service is experiencing synchronization issues” solution. Name the error on the Mcafee TIE(Threat Intelligence Exchange) server with the following steps. We will first look at whether the TIE(Threat Intelligence Exchange) server is healthy. For this, we click on the “Active Response Health Status” tab as shown on the next page. The “Active Response Health” page indicates that there is an alert on our TIE server. We click on the “Configuration” tab.

TIE(Threat Intelligence Exchange)
TIE(Threat Intelligence Exchange)

 

When we go to “TIE Server Topology” on the “Server Settings” page, we see an error in the “NTP Status” tab. Details of the error are as follows.

NTP Status
NTP Status

 

The Solution of “NTP service is experiencing synchronization issues” Error

This problem is usually caused by network communication. As a first step, to solve the problem, turn off and on NTP service on the TIE server. To turn the NTP service off and on, use the command below.

NTP service
NTP service

 

As a second step, restart the Mcafee TIE server. The screenshot showing that it has been corrected is as follows.

restart the Mcafee TIE server
restart the Mcafee TIE server
The Solution of "NTP service is experiencing synchronization issues" Error
The Solution of “NTP service is experiencing synchronization issues” Error

 

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