6th December 2022

What is WebMER? Log Collection with MER Tool?

You can perform MER log collection on the EPO Server by following the steps below. The WebMER tool collects the following McAfee Enterprise product data from your computer so that the problem can be analyzed and resolved by McAfee. To collect the MER log, first, download the WebMER tool by going to “https://support.mcafee.com/webcenter/portal/supportportal/pages_tools?pageTemplate=null“.

  • Event logs
  • File version details
  • Files
  • Process details
  • Registry details
Download the WebMER
Download the WebMER

 

Run the downloaded MER.exe file as admin by saying “Run as administrator”.

Run as administrator
Run as administrator

 

On the “License Agreement” page, accept the license and click the “Next” button.

License Agreement
License Agreement

 

What products should WebMER collect data for?” In the section, select “Auto-Detect product(s)”. Click the “Start” button to start the log collection process of the tool.

Note: If you do not want IP addresses, MAC addresses, domain and computer names to be included in the collected logs, please fill in the box starting with “Remove IP addresses, MAC addresses…”.

 

Auto-Detect product(s)
Auto-Detect product(s)

 

After the process is finished, you can save the compressed file to a path of your choice and send it to me.

System Information
System Information
process is finished,
the process is finished,

 

Reference: 

 

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