18th September 2021

“TIE Server version (3.0.0.480) must match TIE Server Management Extension version (3.0.1.122)” Error and Solution

When we click on the “Active Response Health Status” option on McAfee EPO, we see that there is an error in McAfee Active Response(MAR) and Mcafee TIE(Threat Intelligence Exchange) Server. On the “Active Response Health Status” page, we click on the Mcafee MAR or McAfee TIE server as follows. When we click on the “Extension Compatibility” tab on the incoming screen, “TIE Server version (3.0.0.480) must match TIE Server Management Extension version (3.0.1.122).” we see the error. Follow the steps below to resolve this issue.

Active Response Health Status
Active Response Health Status

 

Extension Compatibility
Extension Compatibility

 

Resolving “TIE Server version (3.0.0.480) must match TIE Server Management Extension version (3.0.1.122)” Error

When we look at the error, we see that the TIE server version and the TIE Server Management Extension version do not match. For this, we will need to download the new package for the Mcafee TIE(Threat Intelligence Exchange) Server from Mcafee’s site below and install it in the “Master Repository“. After uploading to “Master Repository” we will install “TIE Platform” and “TIE Server” packages on the Mcafee TIE and MAR(Mcafee Active Response) server. Follow the steps below to download.

LEARN MORE  How to Check Port Settings on Mcafee ePO? Changing "Agent wake-up communication port"

https://www.mcafee.com/enterprise/en-us/downloads/my-products.html

https://www.mcafee.com/enterprise/en-us/downloads/my-products.html
https://www.mcafee.com/enterprise/en-us/downloads/my-products.html
TIE Server - 3.0.1.119 Version
TIE Server – 3.0.1.119 Version

 

Looking at the “Master Repository” you will see that the “TIE Server” and “TIE Platform” packages are out of date.

"TIE Server" and "TIE Platform"
“TIE Server” and “TIE Platform”

 

Click the “Check in Package” button at the top to install the “TIE Server” and “TIE Platform” packages.

Check in Package
Check in Package

 

On the “Check in Package” page, click the “Choose file” button.

Choose file
Choose file

 

On the screen that comes up, select the package you downloaded and click the “Open” button. After selecting the package, click the “Next” button to continue.

select the package
Select the package

 

After the package is installed, select the “Evaluation” option in the “Branch” tab and complete the process by clicking the “Save” button below.

Evaluation package
Evaluation package

 

After clicking the “Save” button, the save page will take a few minutes as shown below.

Update Evaluation package
Update Evaluation package

 

Now we will update the versions of the TIE and MAR servers. Since TIE is installed on our MAR server, we will also update the TIE version on the MAR server. To update the version of the TIE server, click the “Actions -> Agent -> Run Client Task Now” button at the bottom.

Run Client Task Now
Run Client Task Now

 

On the “Run Client Task Now” screen, first click “Mcafee Agent -> Product Deployment -> or Create New Task“.

Create New Task
Create New Task

 

On the screen that comes up, we select “TIE Platform 3.0.1.119” and “TIE Server 3.0.1.119“, which are the last versions we downloaded, and click the “Run Task Now” button at the bottom.

LEARN MORE  Removing Mcafee Agent from Client - Removing Mcafee Agent Tool
"TIE Platform 3.0.1.119" and "TIE Server 3.0.1.119"
“TIE Platform 3.0.1.119” and “TIE Server 3.0.1.119”

 

As you can see below, we have successfully updated the “TIE(McAfee Threat Intelligence Exchange Server)” to the latest version of the server.

McAfee Threat Intelligence Exchange Server
McAfee Threat Intelligence Exchange Server

 

Leave a Reply

Your email address will not be published. Required fields are marked *